Ravi Lahoti joins as our AML consulting partner. Learn more
We are proud to welcome Ravi Lahoti, former Principal Officer & Head of AML, HDFC Bank, as our consulting partner for AML. Check out more
Replaced hardware soundboxes with a smarter mobile-first solution
The Challenge
The bank wanted to deploy branded soundboxes for its merchant network across India. What looked simple quickly became a complex exercise: logistics of deploying physical devices at scale, merchants constantly leaning on RMs for support, and maintenance costs that kept climbing. The hardware-first approach was becoming a drag on both budget and bandwidth.
The Impact
The bank eliminated its soundbox deployment headaches while actually upgrading the merchant experience. Retention improved because merchants got more than a beep; they got a full-service tool in their pocket.
What We Built
We proposed a shift from hardware to software: a mobile application with real-time voice notifications on every payment received. Same outcome for the merchant, zero logistics for the bank.
But we didn't stop at just replacing the soundbox. The app also delivered:
→One-click UPI transaction statements
→Easy application for transaction-based lending
→Seamless issue escalation, no more chasing RMs